Important Information
Policies
To help make your stay at The Yorkville Royal Sonesta Hotel Toronto in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Key arrival, departure, pet, parking, smoking, and reservation details are covered.
The Yorkville Royal Sonesta Hotel Toronto maintains policies covering check-in, check-out, identification, deposits, pets, smoking, parking, children, housekeeping, and reservations. Check-in begins at 4:00 PM and check-out is at 11:00 AM, with guests required to be at least 18 years old to check in. Photo identification and a credit card are required at arrival. A refundable damage deposit is collected by credit card. The property welcomes children of all ages, while guests under 18 must check in with a parent or official guardian. Well-mannered pets are permitted, subject to the hotel's pet terms. The hotel is non-smoking. Guest rooms range from Deluxe and Preferred categories to studios and suites, with accessibility features available in selected accommodations. The hotel's amenities include an indoor rooftop pool, fitness centre, sauna, dining venues, business centre, WiFi, and valet parking.
- Check-In and Check-Out Policies
Check-in begins at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out can be requested but depend on availability and may incur charges.
- Minimum Age and Identification
The minimum age for check-in is 18. Guests must provide photo identification and a valid credit card at arrival.
- Deposit and Payment Policies
A refundable damage deposit of CAD 300 is required on arrival and is collected by credit card. The deposit is generally returned within seven days after check-out, subject to property inspection.
- Pet Policies
The hotel welcomes well-mannered pets with no breed or weight restrictions. Up to two pets are permitted per suite, with a non-refundable pet charge applying per stay.
- Smoking Policies
The hotel is non-smoking. Smoking is not permitted inside guest accommodations.
- Children and Extra Beds
Children of all ages are welcome. Guests under 18 must check in with a parent or official guardian. Cribs and extra beds can be requested, subject to availability and applicable charges.
- Cancellation Policies
Cancellation and prepayment terms vary according to the accommodation type and selected reservation. The applicable conditions should be reviewed with the chosen rate.
- Parking Policies
Valet parking is available with 24-hour in-and-out privileges. Accessible parking spaces are provided. Self-parking garages are also available within walking distance but are not affiliated with the hotel.
- Housekeeping Policies
For short stays, housekeeping is limited to light-touch service upon request. Requests to replenish amenities or remove trash should be made by noon. Full housekeeping is provided for stays longer than six nights.
- Pool Policies
The indoor heated rooftop pool is available to hotel guests. Pool access is subject to posted operating requirements and property rules.
- Accessibility Policies
The property has a lift, wheelchair-accessible registration desk and parking, and selected accessible rooms with accessible bathrooms and roll-in showers.